100% Satisfaction Guarantee Policy
So we would like you to place your order with the full confidence that if you decide any of the ScrapRack products are not what you expected, you can return it to us for a full refund or exchange for another product.
All we ask is you return it to us within 30 days of delivery to you. Call it a 30 day in-home trial! So it might be a good idea to keep the box your order came in, just until you have had a chance to organize your scrapbooking or craft room.
You don't need a return authorization number or anything to return items. That is so 2005!
However, if there is a workmanship defect, or the product was damaged in shipping, you should let us know since that is our issue to deal with, and it sometimes happens despite our best efforts.
If you just want to return the product, please repackage it and ship it back to us at the address below. Once received and inspected (i.e. is in good enough condition to resell), we will refund your money through the original payment method.
1000 Bishop St N, Unit 12
For returns from the USA, please contact us so we can best advise you, since there are a few variations depending on your location and the product type.
If you have any questions, please contact us at: sales at scraprack dot ca